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Trish, I am so glad I found you! I have been trying to make the best decisions and use procedures to protect myself as a business owner on my own. I have been in business for 5 years and have tried to find someone with expertise in the industry to guide the occassional decisions that a business owner has to make. I have found accounting experts, legal experts and have muddled my way through trying to blend the advice with my own experiences and make appropriate decisions - always hoping I was doing the right thing. Until now..... I can't tell you how relieved and grateful I am to have found you!!!! I learned more from my discussion with you in under an hour than I have from any of my other resources over the last 5 years! Thank you so much for being there and fitting this niche that is badly needed!!! You have secured a permanent client in me!
 
Carol Hurlburt
Bark Easy Pet Grooming LLC
 

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I am so glad I called Trish at PetCareLaw!


A 45lb 10month old bulldog puppy in my doggie daycare got a minor bite on his cheek from playing rough, it didn't even bleed, we cleaned it with Chlorexiderm and made sure it was not a puncture that needed medical attention. Told the owner when she picked him up. The next morning I had a 5 minute message that we didn't tell her enough, that she was very worried but she told the mother who is a medical doctor (for humans) and she asked the daughter is it bleeding? Does it look infected? To what she responded no. The mother said so what do you think the vet would tell you? That there is nothing to worry about! She did take the dog to the vet who examined him and prescribed antibiotics, told her there is nothing to worry about and charged a total of $89.

The owner of the dog is a lawyer and she sent me a 3 page letter demanding reimbursement of the medical expenses and an apology for having let that happen to her dog.

My first reaction was to call her and remind her that during the first 20 minute evaluation and second hour visit before accepting her dog, we discussed the risk of getting scratches or bites resulting from playing and that she signed a release saying she would pay for any vet bill etc. etc.

My second reaction was to pay her the $89 and get her out of my mind.
But by paying was I admitting liability? I did nothing wrong!

I didn't sleep well that night!

And I remember that I had attended an Intergroom seminar by Trish about her company PetCareLaw, I looked for her card the next morning and called.

Trish was so helpful! She really understands the business we are in and how we should protect ourselves from clients like this.

She sent me a draft of the letter I have to send this client and gave me lots of advice - even some for free!!! I am forever her fan!

I checked her website and realize that her fees are extremely affordable, she offers private consultations for $49!!! I opened my grooming salon and doggie daycare in 2004 and just expanded to a bigger and brand new location. I had never had any serious complaint or legal dispute before. I am so glad that this one was not a big problem and that it helped me find PetCareLaw.com.

I am planning to purchase her legal forms and protect my business and personal property from greedy lunatics! We work too hard and love and care for our clients' pets. We deserve our peace of mind!

Visit PetCareLaw.Com and contact Trish at petcarelaw@gmail.com

Magali Capi
Capipets Grooming & Boarding LLC
5797 Tyndall Avenue
Riverdale NY 10471
718 432-8091
magali@capipets.com